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Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Anglin, Patrick A.
Author Affiliation, Ana.
Administration
Article Title
The moment of truth: Customer satisfaction at Mona: A student's view
Medium Designator
n/a
Connective Phrase
n/a
Journal Title
YouWe Quality Assurance Forum
Translated Title
n/a
Reprint Status
n/a
Date of Publication
1999
Volume ID
2
Issue ID
n/a
Page(s)
7-8
Language
n/a
Connective Phrase
n/a
Location/URL
n/a
ISSN
n/a
Notes
n/a
Abstract
Looks at the problems students face during the orientation and registration period. Argues that students have long been complaining about the poor registration procedures that have plagued them. Maintains that those responsible for front line staff, and indeed the staff members themselves, seem either ineffective or insensitive.....
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