Anglin, Patrick A.
Author Affiliation, Ana.
The moment of truth: Customer satisfaction at Mona: A student's view
YouWe Quality Assurance Forum
Date of Publication
Looks at the problems students face during the orientation and registration period. Argues that students have long been complaining about the poor registration procedures that have plagued them. Maintains that those responsible for front line staff, and indeed the staff members themselves, seem either ineffective or insensitive.....