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Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Crick, Anne P
Author Affiliation, Ana.
Management Studies; Faculty of Social Sciences
Article Title
Influence of the tip system in the hospitality industry: A pilot study
Medium Designator
n/a
Connective Phrase
n/a
Journal Title
Caribbean Finance and Management
Translated Title
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Reprint Status
n/a
Date of Publication
1993
Volume ID
7
Issue ID
1/2
Page(s)
19-30
Language
n/a
Connective Phrase
n/a
Location/URL
n/a
ISSN
n/a
Notes
n/a
Abstract
Reports and discusses the findings of a study conducted in 1989 using a sample from all inclusive and traditionally-run hotels in Jamaica to examine the effect on employee performance of the three major tipping systems in the hospitality industry. Finds the traditionally run hotels experiencing more dysfunctional behaviours than all inclusives. Among the possible reasons for these findings are job dissatisfaction and poorer supervision. Looks at the implications of these findings and possibilities for further research.....
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Keywords
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