Author Affiliation, Ana.
Management Studies; Faculty of Social Sciences
Total quality management: Mystique or what?
Cowell, Noel M.; Boxill, Ian
Human resource management: A Caribbean perspective
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Also published in Caribbean Labour Journal 3,4, (1993): 17-20
Recounts briefly the concept of Total Quality Management (TQM) and its application. Discusses the definitions and the principles of TQM and related concepts, and concludes that TQM in a scientific management approach which has no eastern mystique about it, and could be applied in any culture.