Cowell, Noel M.; Mitchell, Sonia
Author Affiliation, Ana.
Department of Management Studies
Human resource management and workplace restructuring in the Jamaican public sector:the case of the tax adminstrative reform programme
Caribbean Journal of Public Sector Management
Date of Publication
Reports on a study carried out to evaluate the human resource issues raised by the reform of Jamaica's system of tax administration between 1994 and 2000. The study was based primarily on a survey of the employees of the now defunct Revenue Board on its dissolution. Broadly outlines the history of the tax reform process focusing particularly on the Revenue Board. It then considers the impact of the reform process from the point of view of the employees involved. Key observations that emerge from the paper:are that while workplace re-organization is likely to be traumatic for employees, the worse effects can be somewhat ameliorated by the use of change management interventions which focus on people. Secondly, in the case of the tax reform programme, while a strong emphasis was placed on the process elements the plan to address the human resource issues apparently lacked depth. Therefore, the experience of the former employees of the Revenue Board was less positive than it could have been and the change managers missed an opportunity to engender goodwill among employees as a whole and to create a basis for the commitment of surviving employees to the new tax administration.....