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Publication Type
Book Chapter
UWI Author(s)
Author, Analytic
Crick, Anne P
Author Affiliation, Ana.
Department of Management Studies
Title, Analytic
Personalized service in the small hotel sector: The challenges and the opportunities
Medium Designator
n/a
Connective Phrase
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Author, Monographic
Maerk, Johannes; Boxill, Ian
Author Role
Editors
Title, Monographic
Tourism in Caribbean
Reprint Status
n/a
Edition
n/a
Place of Publication
Mexico City
Publisher Name
Plaza y Valdez
Date of Publication
2000
Volume ID
n/a
Issue ID
n/a
Page(s)
129-48
Series Editor
n/a
Series Editor Role
n/a
Series Title
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Series Volume Identification
n/a
Series Issue Identification
n/a
Connective Phrase
n/a
Location/URL
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Notes
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Abstract
Posits that small hotels suffer from many disadvantages in the hotel sector. Suggests that they have a distinct advantage in their ability to offer personalized service. Small hotels can create a niche by careful use of their human resources to achieve a sustainable competitive advantage.