View
Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Haughton, Michael A.
Author Affiliation, Ana.
Department of Management Studies
Article Title
The role of benchmarking in the performance of the import process
Medium Designator
n/a
Connective Phrase
n/a
Journal Title
International Journal of Physical Distribution and Logistics Management
Translated Title
n/a
Reprint Status
Refereed
Date of Publication
1999
Volume ID
29
Issue ID
9
Page(s)
551-69
Language
n/a
Connective Phrase
n/a
Location/URL
n/a
ISSN
n/a
Notes
n/a
Abstract
Any firm participating in external (or inter-firm) benchmarking anticipates at least two benefits: useful statistics on how it performs relative to the other participating firms; and guidance in identifying promising performance improvement actions. Using data from five-year benchmarking program for firms engaged in import operations, this research illustrates how these benefits might be assured. A major recommendation of the research is that, along with formal analysis of quatitative data, the structure of ongoing inter-firm benchmarking programs must facilitate the firms' receipt of information that enhances the realization of these benefits. This is likely to improve such progress along the dimensions of data gathering efficiency, data quality, and hence the usefulness of benchmarking to participating firms.....
read more