Publication Type
Book Chapter
UWI Author(s)
Author, Analytic
Crick, Anne P
Author Affiliation, Ana.
Department of Management Studies
Title, Analytic
Managing a kinder, gentler world of work: Emotional and workplace governance
Medium Designator
n/a
Connective Phrase
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Author, Monographic
Cowell,Noel M; Branche,Clement
Author Role
Editors
Title, Monographic
Human resource development and workplace governance in the Caribbean
Reprint Status
n/a
Edition
n/a
Place of Publication
Kingston, Jamaica
Publisher Name
Ian Randle
Date of Publication
2002
Volume ID
n/a
Issue ID
n/a
Page(s)
235-52
Series Editor
n/a
Series Editor Role
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Series Title
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Series Volume Identification
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Series Issue Identification
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Connective Phrase
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Location/URL
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Notes
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Abstract
Analyses 'emotional labour' and the methods used to manage this in service organizations, in the new economic situation. Suggests that Jamaican managers have a keen interest in 'emotional labour' and looks at alternative mechanisms of governance. Provides guidelines that managers may use to determine the most appropriate method of managing.....
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Keywords