Crick, Anne P
Author Affiliation, Ana.
Department of Management Studies
Managing a kinder, gentler world of work: Emotional and workplace governance
Cowell,Noel M; Branche,Clement
Human resource development and workplace governance in the Caribbean
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Analyses 'emotional labour' and the methods used to manage this in service organizations, in the new economic situation. Suggests that Jamaican managers have a keen interest in 'emotional labour' and looks at alternative mechanisms of governance. Provides guidelines that managers may use to determine the most appropriate method of managing.....