Crick, Anne P
Author Affiliation, Ana.
Department of Management Studies
Bringing the person back into personalized service: The role of HRD practicioners
International Journal of Human Resource Development and Management
Date of Publication
Examines the implications of personalized service for human resource practices and makes recommendations for managing change effectively. Suggests and describes two types of approaches to personalized service: the bureaucratic approach and the organic approach. Identifies methods by which human resources specialists can direct the transition of an organization from impersonality to becoming more personal.....