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Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Tindigarukayo, Jimmy K.; Chadwick, Sandra J.
Author Affiliation, Ana.
Sir Arthur Lewis Institute of Social and Economic Studies
Article Title
An assessment of the citizens' charter in Jamaica (1994-1999)
Medium Designator
n/a
Connective Phrase
n/a
Journal Title
Caribbean journal of public sector management
Translated Title
n/a
Reprint Status
Refereed
Date of Publication
2003
Volume ID
5
Issue ID
1
Page(s)
1-23
Language
n/a
Connective Phrase
n/a
Location/URL
n/a
ISSN
n/a
Notes
n/a
Abstract
This article discusses the Citizen's Charter which was introduced by Jamaican Prime Minister, P.J. Patterson in 1994 as a stimulus for public agencies to deliver better service and act in accordance with the principles of the public service establishment. This authors explore the Charter's origin; how it was introduced; the vision it embodied; implementation strategies used to ensure its adoption; resistance and the ways in which this was overcome as well as costs and benefits of its implementation....
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