Tindigarukayo, Jimmy K.; Chadwick, Sandra J.
Author Affiliation, Ana.
Sir Arthur Lewis Institute of Social and Economic Studies
An assessment of the citizens' charter in Jamaica (1994-1999)
Caribbean journal of public sector management
Date of Publication
This article discusses the Citizen's Charter which was introduced by Jamaican Prime Minister, P.J. Patterson in 1994 as a stimulus for public agencies to deliver better service and act in accordance with the principles of the public service establishment. This authors explore the Charter's origin; how it was introduced; the vision it embodied; implementation strategies used to ensure its adoption; resistance and the ways in which this was overcome as well as costs and benefits of its implementation....