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Publication Type
Conference Proceedings
UWI Author(s)
Author, Analytic
Crick, Anne P
Author Role
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Author Affiliation
Department of Management Studies
Paper/Section Title
Equipping the new hospitality industry - training resources in St. Lucia. Beyond walls: Multi-disciplinary perspectives.
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Proceedings Title
St. Lucia Conference
Date of Meeting
November 18-20, 2004
Place of Meeting
Saint Lucia
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Volume ID
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Notes
Paper presented by Derrick Deslandes
Abstract
Examines the potential of St Lucia to compete in the accommodation sector. Accommodation is of course the heart of the stop-over visitor segment. While accommodation was at one time the backdrop for the visitor to a destination, accommodation has increasingly become the destination for the visitor. It may be argued for example, that visitors make a decision to come to a Sandals property that happens to be located in St Lucia more than they make a decision to come to St Lucia. The hotel as a destination is not limited to all-inclusives and makes the case that these new hotels require specific types of behaviour from hotel employees. Highlights the changing demands of increasingly more knowledgeable visitors and the implications of those changes for training and development. Also examines the current strategy of the St Lucian tourist board and the implications for the accommodation sector. In the third part of the paper critically examines the type of training and development available to potential and existing employees of the industry. Finally makes recommendations based on the findings.....
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