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Publication Type
Book Chapter
UWI Author(s)
Author, Analytic
Crick, Anne P.
Author Affiliation, Ana.
Department of Management Studies
Title, Analytic
Smile, you're a tourism employee!: Managing emotional displays in tourism.
Medium Designator
n/a
Connective Phrase
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Author, Monographic
Boxill, Ian; Taylor, Orville W; Maerk, Johannes
Author Role
Editors
Title, Monographic
Tourism and change in the Caribbean and Latin America
Reprint Status
n/a
Edition
n/a
Place of Publication
Kingston, Jamaica
Publisher Name
Arawak publications
Date of Publication
2002
Volume ID
n/a
Issue ID
n/a
Page(s)
162-178
Series Editor
n/a
Series Editor Role
n/a
Series Title
n/a
Series Volume Identification
n/a
Series Issue Identification
n/a
Connective Phrase
n/a
Location/URL
n/a
Notes
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Abstract
Describes emotional labour and emotional work and their value to organizational competitiveness. Discusses the nature of tourism, particularly in developing countries, and the importance of emotional labour in tourism. Notes the marketing efforts of the Jamaica Tourist Board (JTB) and how they have attempted to encourage the Jamaican people to perform emotional labour to support these marketing efforts. Analyses these strategies and suggests further areas of research.....
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