Dr. Muriel Anne Patricia Crick

Citations

Book, Chapter

• Crick, Anne P. Personalized service in the small hotel sector: The challenges and the opportunities
• Crick, Anne P.. EP/Small Hotels: Prospects for the Future.
• Crick, Anne P. Managing a kinder, gentler world of work: Emotional and workplace governance
• Crick, Anne P. The employee attitude survey: A case of very good communication
• Crick, Anne P. Human resource management in Jamaica: Responding to challenging times
• Cowell, Noel M., Crick, Anne P., Martin, Rosemarie. Ethics at the workplace: A survey of ethical propensities of UWI students and HRM professionals
• Jayawardena, Chandana, Crick, Anne, P. Human resource management in Jamaica: Responding to challenging times
• Crick, Anne P. From Mcdonaldization to customization: training the service worker in the new era
• Cowell, Noel M., Crick, Anne P.. Service and servility in contemporary Caribbean hospitality: The myth and reality
• Crick, Anne P.. Smile, you're a tourism employee!: Managing emotional displays in tourism.

Journal, Article

• Haughton, Michael A., Crick, Anne P, Moore, Stanford, Nicholson, Lawrence. A methodology for improved synergy between the classroom and management practices
• Crick, Anne P.. Decentralization in the Jamaican health sector: A performance perspective
• Crick, Anne P.. A competitive analytical approach to health tourism in Jamaica
• Crick, Anne P. Glad to meet you - my best friend:relationships in the hospitality industry.
• Crick, Anne P., Chen, Chao C., Greene, Patricia Gene. Does entrepreneurial self-efficacy distinguish entrepreneurs from managers
• Crick, Anne P. Influence of the tip system in the hospitality industry: A pilot study
• Crick, Anne P. Personalized service in the new economy: Implications for small island tourism
• Cowell, Noel M., Crick, Anne P. Tourism and the plantation model: Dimensions of the worker management relationship in caribbean tourism
• Crick, Anne P.. Managing Service Workers: Exploratory Insights from a sample of Jamaican Service Organisations
• Crick, Anne P. Internal marketing of attitudes in Caribbean tourism
• Crick, Anne P. Bringing the person back into personalized service: The role of HRD practicioners

• Crick, Anne P. Merchandising smiles: Emotional labour in Jamaican tourism

Conference Proceedings

• Crick, Anne P. Equipping the new hospitality industry - training resources in St. Lucia. Beyond walls: Multi-disciplinary perspectives.
• Crick, Anne P.. The role of organizational culture in driving economic growth: A case study of Jamaican companies
• Crick, Anne P. Psuedo-relationships-The use of mass customized techniques in personalized service: A case study oof entertainment coordinators
• Crick, Anne P. Emotion and aesthetics in the business of service: Are we ready?
• Crick, Anne P. Recruiting and Selecting emotional and aesthetic labourers for the 'home away from home'
• Crick, Anne P.. Managing organizational culture towards economic sustainability
• Crick, Anne P.. EP/Small Hotels: Prospects for the future
• Crick, Anne P.. In the wake of S11 are virtually real destinations a viable response to S11?
• Cowell, Noel M., Crick, Anne P., Wint, Alvin G.. Workplace governance and the future of trade unionism in the Jamaican private sector